Information Statement for EmbroideredClothes.com

Contact Information

If you have any questions or comments about your order we would like to hear from you. Please email or call us and we will respond as soon as possible. Also, it helps our ranking with Yahoo! if you take the time to fill out the customer service ratings request that they send you. Help us help you better!

If you have any questions about this web site you can contact:

EmbroideredClothes.com

Hours of Operation

Monday - Thursday 9am-5pm EST

Ordering

Order on-line, by mail, phone, or fax.

Payment Methods

Pay by Visa, MasterCard, American Express, check, or money order. Sorry, no CODs. Checks require a minimum of 10 days to clear before an order can be processed!

Ordering by Mail

To order by mail with check, money order, or credit card, please send your order to: EmbroideredClothes.com, 1402 Oak Street, Melbourne Beach, FL 32951. Please note that checks require a minimum of 10 days to clear before an order can be processed!

Return Policy

Unfortunately, there are some products for which we are unable to accept returns. All sales including custom embroidery such as: text, stock designs or custom logos are FINAL. All returns are subject to a 20% re-stocking fee.

WHAT YOU CAN RETURN
New merchandise (not altered or soiled) suitable for resale may be returned for exchange/refund within 14 days of purchase. After 14 days, goods will not be accepted.

WHAT YOU CAN’T RETURN
Merchandise unsuitable for resale includes:

• Merchandise that has been altered or soiled
• All items that include custom embroidery

RETURN MERCHANDISE AUTHORIZATION PROCEDURE

To return a product, you must have a Return Merchandise Authorization (RMA) number. Please call or e-mail sales@EmbroideredClothes.com for an RMA Number. Include your name, address, phone, invoice number and product you wish to return with reason for return. We will call or e-mail you back with an RMA Number. Return Merchandise must be shipped prepaid. Your RMA Number must be clearly marked on the shipping label (see below). EmbroideredClothes.com will not accept returns without an RMA Number on the label.

PLEASE PACKAGE YOUR RETURN PROPERLY

Shipping Information

Please allow 10 business days for production on all orders with custom embroidery. Please allow 5 business days for items without embroidery.

During the holiday rush, shipping times may be longer. Please contact us for coordinating priority shipping. If an item is temporarily unavailable or discontinued, you will be informed and will be given the option to do a partial shipment, cancel the order or to send the whole order when the missing item comes in. Some web sites include the cost of shipping and handling in the prices of their goods - we prefer to let you see what you are paying for, and keep our goods costs down for you.

Legal Notice

The stock embroidery designs shown on this site have been copyrighted. ©1990-2002 Dakota Collectibles. ALL RIGHTS RESERVED. The designs are reproduced with the prior, written consent of Dakota Collectibles. Making a copy, by any means, of this artwork is a violation of copyright law.

Color Charts

Colors are represented as close to their true colors as possible, but due to limitations of the web palette and the variations between monitor settings they may not be exact.

Trademarked, Patented, or Licensed Artwork

Customer is solely responsible for ALL laws regarding trademarks or similar rights of protection. All material submitted to BerZerKer Studios by the customer is required to be will be in full compliance with all laws applying to trademarks or similar rights of protection. All licensed artwork requires a written release, and customer is liable for all licensed artwork.

Right to Promotion

We reserve the right to use images of any of the items that we produce unless otherwise specified in writing at the time the order is placed.